You can return your order within 30 days without giving any reason for free.

Unused products ordered through our website may only be returned.

For all returns please ensure that the product is in new condition and enclose the original invoice, otherwise the return cannot be accepted.

Shipping costs for returned items will be reimbursed to the customer up to the amount of $40AUD.

We will refund the amount within 7 days after receipt of the returned product to your credit card.

453 Church Street
Richmond 3121

KNOG also recommends you use a carrier for your package who can provide tracking information. KNOG cannot be held responsible for lost, mutilated, illegible, or misdirected mail. The sender pays forwarding expenses.

NOTE: Please make sure that your package is sufficiently stamped. KNOG will reimburse shipping costs as described above. If you parcel is not prepaid it will not be accepted.

For further information please check our Legals section.

For enquiries please contact our online store:
Phone: +61 (0)3 9428 6352