If you have an issue with a Knog product or think you have a faulty unit, then we will happily swap it out for a brand spankin’ new one for you. The fastest way to get a replacement is to return your light to your point of purchase, where you can have it replaced straight away. If this is not possible then drop us a line at firstname.lastname@example.org with the following info;
1. Photo of your Knog product.
2. (if it's a light, is it front or rear?)
3. What the problem is.
4. The Batch Date (if a light)
5. Proof of purchase (necessary)
6. Your Address
We expect all our products to ride to the shop and back again and again and again and again and again and again for a hell of a long time. But sometimes the shit hits the fan - and - if it does we want to make it as easy as possible for you to get righted even if the damage has been your fault or if the product is out of warranty. So get in touch with us at email@example.com
THE LEGALS OF THE WARRANTY
ALL KNOG products are warranteed to be free from any defect in materials and workmanship for a period of 2 years from the date of purchase identified on the sales receipt. Our warranty applies when our product is used for the purpose intended, under normal conditions, and does not apply to damage caused by typical wear and tear, accidents, acids, water, misuse or neglect and is limited to the value of the product. This warranty applies in addition to your statutory rights in relation to your country.
All returns will be subject to inspection and approval KNOG or our distributor in your country before any repair or replacement is authorised. Defects discovered after the 2 year period can usually be repaired (depending on parts availability), but will be subject to charge.
So find your local distributor or contact firstname.lastname@example.org and we will work hard to make you happy.