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faqs

 
 

LIGHTS

Q. WHAT SIZE POST/BAR CAN I USE MY LIGHTS ON?

A. All Knog lights are recommended for use on standard sized circular bars and posts with a diameter of 22-32mm. If used on larger posts, aero posts or secured over brake cables (so exceeding 32mm) then the strap of the light can be compromised. This is clearly noted on the Knog website and in the instructions included in the packaging. If this happens we cannot warranty the product.

The rear Blinder MOB lights and the Blinder Road R70 come with interchangeable straps and are designed with aeroposts in mind. These lights ONLY are suited to aero and oversize post designs.

Q. THE STRAP OF MY LIGHT BROKE?

A. That’s not cool. If you have a Blinder MOB, ARC, ROAD (not Road Rear) or POP light then head on over to the ‘Spare Parts’ section of the Knog website and order yourself up a replacement. If you have a Blinder 1, 4 or 4V then, unfortunately, these straps are not replaceable so please return the light to your place of purchase for a warranty claim.

Q. MY LIGHTS NOT CHARGING

A. Now, we’re sure you have checked this, however please make sure that you’ve plugged the light in the right way up. Just check this for us please before emailing.

Q. CAN I GET A NEW USB CHARGER?

A. You sure can. Head to the ‘Spare Parts’ section of the website to pick up your new cable.

Q. IS IT OK TO CHARGE MY LIGHTS WITH A MAINS USB ADAPTOR?

A. Yep. Any reputable branded 5 volt charger will work fine e.g. iPhone Charger. In fact it’ll probably charge your light heaps faster than your trusty old pc.

Q. WHERE CAN I BUY A REPLACEMENT SILICONE SKIN FOR MY BOOMER LIGHT?

A. For sure. Navigate to the ‘Spare Parts’ section of the website to pick up your new skin.

Q. I NEED A NEW STRAP FOR MY BLINDER MOB, POP, ARC OR ROAD LIGHT?

A. No worries mes amis. Navigate to the ‘Spare Parts’ section and grab your new strap.

Q. CAN I USE MY LIGHTS WHEN IT’S REALLY COLD?

A. You can, however, battery runtimes can vary significantly if used in extreme cold (below freezing) temperatures.

Q. WHAT ABOUT THE EXTRA CLASPS FOR MY SPARE BLINDER LIGHT STRAPS?

A. Only one clasp comes with your light. You can easily remove this and swap between straps. If you need to purchase another then you can do via the clasps page.

 

LOCKS

Q. MY LOCK IS DIFFICULT TO OPEN

A. Sometimes when not used for a while the internals of a lock may begin to seize If your lock is proving more and more difficult to open then please apply some Teflon lubricant to the mechanism of your lock and this will solve the issue. Please repeat every 6-months or so to ensure a well functioning lock

Q. SOMEONE PLAYED WITH MY LOCK AND ACCIDENTLY CHANGED THE COMBO. IS THERE ANYWAY TO RESET THIS?

A. Unfortunately, this lock is not resettable without knowing the combo assigned by the person who changed it. If they’re nice, hopefully, they will tell you, otherwise you have 10,000 combinations to scroll through.

Q. I WANT TO BUY A BUNCH OF YOUR LOCKS AND WANT THEM ALL KEYED THE SAME

A. Awesome to hear you want to buy a load of our locks, however, we can’t key all your locks the same for security reasons.

Q. I NEED A REPLACEMENT KEY FOR MY BOUNCER/STRONGMAN BUT HAVE LOST THE KEYCODE

A. For Knog to send you a replacement key for your lock then we need to know the key code. There are over 10,000 different lock combo’s, so if you don’t have the code then we can’t replace your keys.

Q. WHAT’S INSIDE MY KNOG CABLE LOCK?

A. Your cable lock is Silicone overmoulded (to protect your ride) with a braided steel cable with fibre core. Knog cable locks have superior resilience and flexibility compared with locks using standard braided steel cable cores. The unique combination of materials crush before cutting, making bolt cutter attacks more frustrating for smash-and-grab thieves.

Q. HOW TOUGH ARE THE BOUNCER & STRONGMAN LOCKS?

A. Pretty darn tough. The Bouncer lock is SOLD SECURE Bronze rated and the Strongman lock is SOLD SECURE Gold & ART 3 star rated (making it a seriously tough lock). The Strongman was also voted the no:1 safest lock by Stiftung Warentest in Germany & Men’s Journal Gear of the Year.

 

COMPUTERS

Q. NERD TRANSMITTER IS NOT WORKING

A. This is most likely a low battery issue in the transmitter. Therefore, swap out the battery with a brand spankingly new one and you should be good to go. If the problem persists then make sure you have set up the computer, transmitter, and magnet correctly. Ensure that distance is no more than 60cm between the computer and transmitter and 5mm between transmitter and magnet.

Q. WILL THE NERD WORK ON MY BIKE?

A. The NERD only works on bikes with a wheel diameter of 24inches and above. Sorry, no Bromptons, Terns or other small wheeled contraptions.

Q. CAN I PUT THE NERD TRANSMITTER ON THE REAR BIKE FORK?

A. You can, however, it’s not recommended as the distance between computer and transmitter needs to be no more than 60cm to function accurately.

Q. CAN I BUY A REPLACEMENT SILICONE SKIN FOR MY NERD COMPUTER?

A. For sure. Navigate to the ‘Spare Parts’ section of the website to pick up your new skin.

 

SHIPPING

Q. WHEN WILL MY ORDER BE SHIPPED?

A. All orders will be shipped within 24 hours unless your order had been placed at the weekend or during a public holiday in which case please allow up to 72 hours.

Q. WHAT SHIPPING SERVICE DO YOU USE?

A. All Australian orders are mailed via AusPost standard or AusPost Express (depending on the option you choose at checkout). All International orders are shipped via DHL Global (which is then picked up by your local Post service when making landfall in your country).

Q. WHAT ARE THE SHIPPING COSTS?

A. A fixed rate of $8 for standard AusPost and $10 for Express Post. For all International orders please refer to this shipping guide

Q. ARE THERE ADDITIONAL SHIPPING COSTS?

A. International orders may be subject to additional customs and duty charges to be paid by the receiver.

Q. I HAVEN'T RECEIVED MY ORDER YET

A. If you’re based in Australia then express post orders should take no more than 2-3 days to reach you and with standard AusPost allow up to 7 working days. If you’re based in some far flung foreign clime then please allow up to 4 weeks to receive your order. Alternatively, you can always check the tracking details in your order confirmation.

 

RETAILERS

Q. I WANT TO STOCK KNOG IN MY STORE

A. And we want to be in your store. Jump to the ‘Contact Us’ page, fill out the form and a Knog rep will get back to you asap.

 

STICKERS

Q. DO YOU SELL STICKERS?

A. We’ll happily send you some for free! Send a self-addressed envelope to 453 Church St, Richmond, VIC 3121, Australia and we’ll send some your way.

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